LAST UPDATED 19 JUNE 2023
Please read this privacy policy carefully as it will help you understand what happens with the information collected.
Thank you for visiting the website of Goldsmithvo (“Company”, “I”, “me”, “my”). I am committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or the practices with regards to your personal information, please contact me using the details at the bottom of this page.
If there are any terms in this privacy policy that you do not agree with, please leave my Website immediately.
When you visit my website https://goldsmithvo.com (the ‘Website”), I appreciate that you are trusting me with your personal information. Your privacy is being taken very seriously and this privacy policy will explain to you in the clearest way possible what information I collect, how it is used and what rights you have in relation to it.
This privacy policy applies to all information collected through my Website, which includes online forms, email correspondence as well as any related services. It is reviewed regularly and it is therefore important that you familiarise yourself with its content.
Information collected
Personal information you disclose
I collect personal information that you voluntarily provide when you express an interest in obtaining information about my services. The personal information collected depends on the context of your interactions with me and my Website.
Information you voluntarily provide using online forms or traditional communication may include the following:
- Name(s) and surname
- Phone number(s)
- Email address
- Company name
- Other similar information
All personal information that you provide must be true, current and accurate and you warrant that this information does not impersonate or misrepresent any other person or entity nor otherwise misrepresent your association with anyone or anything.
Information automatically collected
I automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of my Website, and for internal analytics and reporting purposes.
Like many businesses, information is also collected through cookies and similar technologies. You can find out more about this in my Cookie Policy.
Information collected includes:
- Log and usage information
Log and usage information is service-related, usage, diagnostic and performance information my server automatically collect when you access or use my Website. This data is recorded in log files and, depending on how you interact with me, this log data may include your IP address, device information, browser type and settings and information about your activity on the Website. Activity data may include the date/time stamps associated with your usage, pages and files visited, searches, features you use and device event information such as system activity, error reports – sometimes called ‘crash dumps’ – and hardware settings. - Device information
Information is collected about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device information may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system and system configuration information.
Why do I collect your information?
Your personal information is collected via my Website for a variety of business purposes and processed for these purposes relevant to our legitimate business interests. The information I collect or receive is to:
- Post testimonials
I may post testimonials on the Website that may contain personal information. Prior to posting a testimonial, I will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact me at mail@goldsmithvo.com and be sure to include your name, testimonial location and contact information. - Request feedback
I may use your information to request feedback and to contact you about your use of the Website. - Enable user-to-user communications
Your information may be used in order to enable user-to-user communications with each user’s consent. - Send administrative information to you
I may use your personal information to send you service and new feature information and/or information about changes to terms, conditions and policies. - Protect my services
Your information may be used as part of efforts to keep my Website safe and secure (for example, for fraud monitoring and prevention). - Enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.
- Respond to legal requests and prevent harm
If I receive a subpoena or other legal request, I may need to inspect the information we hold to determine how to respond.
Is your information shared with anyone?
Your information collected may be processed or shared based on the following basis:
- Consent
Your information may processed if you have given me specific consent to use your personal information for a specific purpose. - Legitimate interests
I may process your information when it is reasonably necessary to achieve my legitimate business interests. - Performance of a contract
Where I have entered into a contract with you, your personal information may be processed to fulfill the terms of our contract. - Legal obligations
I may disclose your information where I am legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process. - Vital interests
I may disclose your information where I believe it is necessary to investigate, prevent, or take action regarding potential violations of my policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which I am involved. - Online reviews
Your reviews may be viewed by all users on the Website and may be publicly distributed outside the Website in perpetuity. - Spam detection
Online forms may be checked through an automated spam detection service provided by a plugin or a script to block spam submissions. - Consultants and other third-party service providers
I may share your information with third-party service providers, contractors or agents who perform services for me or on my behalf and require access to such information to complete that project. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, courier services and marketing efforts. Selected third parties are allowed to use tracking technology on the Website, which will enable them to collect data on my behalf about how you interact with my Website over time. This information may be used to, among other things, analyse and track online activity to determine the popularity of certain content, pages or features. Unless described in this notice, I do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Third parties your information may be shared with
If I have processed your information based on your consent and you wish to revoke your consent, please contact me using the contact details provided in the section at the bottom of this page. I only share and disclose information with the following third parties listed below:
- Web and mobile analytics
Google Analytics - Embedded content from other websites
Articles on this Website may include embedded content such as videos, images, articles, and so on. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Cookies and other tracking technologies
The Website use cookies and similar tracking technologies – such as web beacons and pixels – to access or store information. Specific information about how such technologies is used and how you can refuse certain cookies is set out in our Cookie Policy which can be reviewed here.
How long your information is retained
Your personal information will only be kept for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require me keeping your personal information for longer than 2 years, except in the case of an active registered account.
If there is no ongoing legitimate need to process your personal information, it will either be deleted or anonymised, or, if this is not possible (for example, because your personal information has been stored in backup archives), then your personal information will be securely stored and isolated from any further processing until deletion is possible.
Is information collected from minors?
I do not knowingly solicit information from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If you become aware of any information that may have been collected from children under age 18, please contact me at mail@goldsmithvo.com.
What are your privacy rights?
South African residents may lodge a complaint to the Information Regulator here: https://www.justice.gov.za/inforeg/contact.html
You may request access to the personal information collected from you, update that information or delete it in some circumstances. To request to review, update or delete your personal information, please contact me at the details below. Note that some information may be retained as part of my backups.
Contact details
If you have questions or comments about this policy, please write to mail@goldsmithvo.com.